ASSURANCE

Introduction

I. What is Trade Assurance?
II. Getting Full Protection

Ordering

Payment

Complete Order

Disputes & Refunds

More FAQs

  • Introduction

    I. What is Trade Assurance?

    Trade Assurance is a free service offered by Alibaba.com that’s designed to help create trust between buyers and suppliers. Trade Assurance covers Alibaba.com buyers with 100% payment protection from their selected Trade Assurance suppliers.
    You're covered if:
    • Your products are not shipped on time as per the contract with your supplier
    • Your products do not meet the quality standards as per the contract with your supplier

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